Terms and Conditions

All Terms and Conditions stated herein, including but not limited to additional policies and regulations stand for the binding and final agreement between a Player and Velvet Spin Casino's terms.

To use the Velvet Spin Casino services and website, the Player is obliged to acknowledge all the terms and conditions stated herein.

Each player is personally responsible for understanding, agreeing and abiding by all rules and regulations stated herein.

Look for the advice of a local legal official in case you have a question regarding your rights and obligations arising from this agreement.

Velvet Spin Casino reserves the right to change these terms and conditions at any time without prior notice.

Consulting the Website and/or the Help file at least once every three months is strongly advised.

We use the most modern and unrivaled methods to maintain and secure your data, thereby ensuring player protection.

These include transmission of sensitive details to and from the client application, encryption of the username and password information, and transfer of data from our servers.

Terms & Conditions

By playing at the Casino, you represent and guarantee that you fully understand and agree to comply with these Terms and Conditions.
You obtain no rights to such terms, nor any other terms, graphics, text, concepts, or methodologies, by using the Web site and the material contained therein.
Participation in the activities and games of the Casino is open only to residents of those jurisdictions where such participation is legal and not prohibited. Participation in the Game is void wherever prohibited by law.
The Player must be 18 or older. You may only participate in any gambling events if it is legal for you to do so according to the laws that apply in the jurisdiction from where you are connecting. You must understand and accept that we are unable to provide you with any legal advice or assurances.
The Player is responsible for providing complete and accurate User Account information to the Casino.
Only one account per Player is allowed. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any winnings, and all withdrawals will be canceled.
Only players who have registered a Real Money Account are eligible to receive Promotions. Only one Real Money Account per player is permitted. Multiple Real Money accounts will be closed. Players who register multiple Real Money (including accounts with different personal details) will not be eligible to receive bonuses or winnings and all withdrawals will be cancelled.
Information provided during the sign-up process or during the registration to any promotion will be kept in the strictest confidentiality. However, the Player may receive intermittent notices from the Casino and/or its partners. The Player may ask to unsubscribe at any time.
The Casino makes no representations or warranties, implicit or explicit, as to your legal right to participate in the Casino nor shall any of the Casino's employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers have the authority to make any such representations or warranties.
Employees of the Casino, its licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to participate in the Casino.
The Casino is for entertainment value only. No deposit is necessary or required to play the Casino. You may play without betting money if you wish. Any participation in the Casino is at your sole option, discretion and risk. By playing the Casino, you acknowledge that you do not find the Casino to be offensive, objectionable, unfair, or indecent.
Regarding the outcome of game results, the Player agrees to accept all outcomes as received in the client application from the Casino's game server. Furthermore, the Player completely accepts and agrees that the Casino's random number generator software will determine the outcome of the games.
You are only permitted to enter the Casino for your own personal entertainment and non-professional use. Any other entrance, access, use or reuse of the Casino or the Web site is strictly prohibited.
The Casino reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation may be credited to you, however, the Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your casino account in any circumstances including:

If there is evidence to suggest that you have more than one active account for the Casino;
If the name on your Casino account does not match the name on the credit card(s) used to make deposits on your Casino account;
If you participate in a Casino promotion and cash-in before fulfilling the requirements of that particular promotion;
If you provide incorrect or misleading registration, account or identification information;
If you are not of legal age;
If you reside in a jurisdiction where participation in the Casino is prohibited by law;
If you have allowed or permitted (intentionally or unintentionally) someone else to play on your Casino account;
The Player is conscious of the fact that he/she might lose money using this software.
If the Player has not played at the Casino on an individual basis for personal entertainment only (that is, you have played in a professional sense or in concert with other player(s) as part of a club, group, etc.);
If you are found cheating or if it is determined by the Casino that you have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the Casino;
If you have been designated as a bonus abuser, playing no or low-risk strategies to withdraw promotional money;
If the Casino should become aware that you have played at any other on-line casino under any of the circumstances set out at 1) to 13) above

Any winnings that were earned as a result of either system malfunction, or game error will be void.
By accepting any prize and/or winnings from the Casino, you consent to the use of your name for advertising and promotional purposes without additional compensation except where prohibited by law.
If you have any dispute regarding the outcome of any casino game, you must submit your complaint to the Company in writing within fourteen (14) days. In the event of a discrepancy between the result showing on your Casino software and the Casino's server software, the result showing on the Casino's server software shall be the official and governing result of the game.
The liability of taxes and fees applicable to winnings resulting from the use of the software rests with the Player. The Player is expected to maintain and report the winnings to the concerned authorities, in case the prizes are taxable in their jurisdiction.
Before a withdrawal can be processed, the Player must provide a Government-issued photo ID and proof of address for verification. The Casino reserves the right to request additional information to validate accounts.
The Casino reserves the right, to willingly and without any prior notice, add new activities or games to the Casino or to discontinue any activity or game of the Casino at any time.
You are solely responsible for keeping your account number and password secure and secret. You shall not allow any other person or third party including, without limitation, any minor, to use or reuse your account, access and/or use any materials or information from the Web site, accept any prize, or participate in the games. You are solely responsible for any deposits and/or losses that may occur on your account.
The Casino shall not be required to maintain user names or passwords if the Player misplaces, forgets, loses, or is otherwise unable to enter the Casino because of anything other than the Casino's error.
The Casino shall not be liable for computer or Internet malfunctions nor attempts by the Player to participate in the Casino by methods, means or ways not intended by the Casino.
If you are found to be cheating or attempting to defraud the Casino, or if you make untrue and/or malicious comments regarding the Casino's operation; the Casino reserves the right to publicize your actions together with your identity and e-mail address, as well as to circulate this information to other casinos, banks, credit card companies, and appropriate agencies.
In the event of any dispute, all decisions made by the Casino are final. Should a Player wish to submit a complaint, they may use Central Dispute System (CDS). CDS is a 3rd party dispute system established by RTG to settle player disputes.
In the event where the Casino considers a Player to be a professional, the Casino reserves the right to block the account from using our promotions. Furthermore, the Casino reserves the right to void any, and all winnings.
Regarding all financial account transactions, the Player agrees that the Casino or a payment processing company on the Casino's behalf will handle all requests ("Payment Service Provider"). The Player further agrees that the Payment Service Provider reserves the right to withhold any payments should the Payment Service Provider have reason to believe or any suspicion that the Player may be engaging in or have engaged in fraudulent, collusion, unlawful, or improper activity.
Due to 3rd party processing limitations or policies, the withdrawal amount paid or processed to the Player may vary on a weekly or monthly basis.
Should the Player opt to deposit into his/her account using a credit card, please note that the Casino may require additional documentation.
The Player shall hold the Casino, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and shall fully indemnify same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of: (i) your entry, use, or reuse of the Web site, (ii) your use of any materials at the Web site, (iii) your entry, use, or reuse of the Casino's server, (iv) your participation in the Casino, or, (v) your acceptance of any prize.
Materials of the Casino (whether electronically obtained or obtained by other means) are automatically void if counterfeited, mutilated, forged, altered or tampered with in any way, if illegible, mechanically or electronically reproduced, obtained outside authorized legitimate channels or if they contain printing, production, typographical, mechanical, electronic or any other errors. Liability for materials of the Game containing any error is limited to replacement of same.
Based on your country of residence, restrictions apply to playing at the Casino, the use of bonuses, redemption of free chips and/or deposits via credit card. We retain the right to lift these restrictions on an individual basis. Carefully go through the constraints that may apply.
You can contact us in order to appeal for any country-based restriction(s). The Casino shall assess your account and make the final call based on your case.
After deposit you will receive an e-mail notification. We recommend the cardholder to print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them in an easily accessible place.
All wagers must be placed through the user interface provided by The Casino on our Web pages. Any Internet wagering through other means, including the use of a "robot" player, is strictly forbidden. In the event that use of non-approved client software is detected, Management reserves the right to invalidate all such wagers retroactively, cancel the Player's account, or take any other appropriate action.
Playthrough Requirements: the wagering requirement is determined by the deposit amount plus the amount of the promotional bonus redeemed.  For example, should a Player deposit ($)100.00 and redeem a 100% bonus that requires 30X playthrough, the Player must wager the amount of their deposit (($)100.00) plus the amount of their bonus (($)100.00), 30X before requesting a cash out. This means that the Player must wager ($)200.00 X 30 = ($)6,000.00 before they’re eligible to request a withdrawal from their account
Maximum Withdrawal: Is determined solely by the amount of bonus coupon redeemed with your deposit. For example, you deposit ($)100.00 and redeem a 10 x max cash out coupon. The maximum you are eligible to withdrawal is, (($)100 x 10) = ($)1,000.00 after wagering requirements are met.
The Casino reserves the right to amend these Terms and Conditions, or to implement or amend any procedures, at any time without prior notice and changes are considered effective immediately upon being posted to this site. Such amendments will be implemented at the discretion of the Casino management and are in response to the interests and security of the Casino, our payment service providers or the players.
Players can enjoy the casino in AUSTRALIAN DOLLARS (AU$). All deposits, wagering and withdrawals are processed in AUD.
The Casino shall not be held liable for errors in terms and conditions in third party promotions or on third party websites.
The Casino reserves the right to amend these Terms and Conditions, or to implement or amend any procedures, at any time without prior notice and changes are considered effective immediately upon being posted to this site. Such amendments will be implemented at the discretion of the Casino management and are in response to the interests and security of the Casino, our payment service providers or the players.
The Terms and Conditions contained herein represent the complete, final and exclusive agreement between you and the Casino and supersede and merge all prior agreements, representations and understandings between you and the Casino with regards to playing in the Casino. representations and understandings between you and the Casino with regards to playing in the Casino.
Based on your country of residence, restrictions apply to playing at the Casino, the use of bonuses, redemption of free chips and/or deposits via credit card. We retain the right to lift these restrictions on an individual basis. Carefully go through the constraints that may apply.
You can contact us in order to appeal for any country-based restriction(s). The Casino shall assess your account and make the final call based on your case.
Restrictions on playing progressive jackpot games may occur at any time and are subject to the sole discretion of the casino.

Marketing Communications

Any form of communication or correspondence between a Player and the Casino is private and not meant for distribution or publication on Internet forums.

You may choose to unsubscribe from marketing communications, including email, text messages or phone calls at any time.

Please note that you will still receive all transactional messages related to your account even if you unsubscribe from marketing communications.

We consider any unsolicited, unexpected, or unwanted text message as Spam. We do not allow use of third party lists, whether consent has been gathered or not. We believe that any type of communication sent to a subscriber about an unrelated subject, that the subscriber did not request, to be Spam.

If you think you are receiving spam email from our company, please report this to [email protected]

Third Party Communications

Third-Party Communications come under any patent, trademark, service mark, copyright, trade secret, confidential information, or other intellectual property.

The Casino does not have control over third-party marketing communications, including but not limited to, affiliate programs, marketing agencies, promotional agencies, etc.

If you feel that you are the victim of spam activities conducted by a third party that is promoting or advertising the Casino's product, please contact us.

Please note that the casino cannot promise any definitive resolution in respect of such requests to third parties.

By creating an account and playing at the casino you are agreeing to the terms and conditions of the casino as stated above.

Casino Rules

No Deposit Bonuses (Welcome Bonuses, Free Chips, Free Spins)

Unless stated otherwise, all No Deposit Bonuses are subject to the following terms and conditions:

No deposit bonuses must be wagered a minimum of 30 times for Pokies, Keno, Scratch Cards and Bingo and 60 times, when available, for All Allowed Table Games and Video Poker
Wagers placed in Roulette, Craps, Pai Gow Poker, Baccarat, War, Sic Bo and 'Shooting games' -e.g. Fish Catch are not allowed with any No Deposit Bonus (unless specifically stated otherwise) and, do not count towards meeting the wagering requirements.
Unless otherwise stated, the maximum withdrawal amount from any No Deposit Bonus is (1) time the face value of the bonus, with a minimum of ($100) All free chips valued below ($)50 will come with a cash-out limit of no more than, nor less than, ($)100.
Players cannot redeem multiple no deposit bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible for withdrawal from a win originating from the second No Deposit Bonus.
Once you have met the Wagering Requirements and are able to make a withdrawal, any amount that is over the Maximum Withdrawal Limit will be removed from your balance after requesting the withdrawal.
Unless the Casino management specifically gives prior agreement, Welcome Bonuses and no deposit bonuses are limited to one promotion per player, per family, per household, per computer, per address.
Players from certain countries may not cash out from no deposit bonuses or free chip offers if they have not previously deposited. These players may play with free chips for amusement purposes only.
In the event that a Player redeems a no-deposit promotional offer that he/she is not entitled to, any winnings generated from that promotion will be voided.

General Terms Applicable to all Bonuses and Standard Wagering Requirements

The Casino reserves the right to cancel or refuse any promotional offer at any time.
The Player's account balance must be ($)5 or less in order to claim any promotional offer.
In the cases where a promotion or a free bonus is open for use on different games, the highest wagering requirement (out of all the games that were played), will be applied in order to meet the wagering requirements.
If the Player plays any games other than the allowed games as indicated on the coupon, winnings will be void.
While mixing deposits and a free bonus is not allowed, we are aware that this may happen from time to time. If, for whatever reason, you make a deposit while using a No Deposit Bonus (e.g. Free Chip, Free Spins offer, etc.), the wagering requirements and maximum allowed cash-out of the no deposit bonus will still apply.
If you use any bonus to accumulate a feature guarantee(s), or extra bonus rounds, and use a subsequent deposit and or bonus to redeem built-up feature bonus rounds, the winnings coming from said bonus round(s) shall void all or any winnings. No deposits will be refunded.
The Player is entitled to only one free chip in between deposits; any winnings resulting from multiple free chips will be void. For example, should a Player redeem two free chips in a row, he/she will not be able to withdraw any winnings generated.
In order to claim a bonus, the Player must redeem it before placing any bets with their deposit. If the bonus does not redeem for any reason, it is the Player's responsibility to contact Customer Support for assistance. Once the Player begins wagering the deposit, the Player forfeits their right to any promotion on that deposit.
Unless approved by management, Players cannot redeem promotional offers (freebies) if they have a playable balance greater than $5.00 or a pending withdrawal. Promotional offers or coupons cannot be combined. If at any time this should occur, winnings will be void.
In the event where a Player uses a promotional offer or coupon that he/she is not entitled to use, any and all winnings generated from that promotion are forfeited.
Any promotion or offer is terminable at any time in accordance with the views of management without prior notice or obligation.
Playing a prohibited or restricted game while using a promotional bonus will void any winnings generated; further, the rules of the bonus continue to apply even after the playthrough requirement has been fulfilled.
If a Player has chosen to use a bonus or promotion, it is the sole responsibility of the Player to ensure that any applicable Playthrough requirements are met before requesting a withdrawal. Failure to meet the playthrough requirements will result in the withdrawal request being denied.
If you use an 'All Allowed Games' deposit bonus/coupon, at least 50% of your gameplay must be on pokie machines before requesting a withdrawal.
No Play/ No Max bonuses: Unless otherwise stated, No Play/ No Max bonuses may only be used to play Pokie, Keno, Bingo, and Scratch Card games. All other casino games are prohibited and restricted.
Unless stated otherwise, bonus amount is always considered non-cashable and will be removed from the amount of your withdrawal request. E.g., if the Player receives a bonus of ($)100 and later requests a ($)390.00 withdrawal, the ($)100.00 bonus will be removed, and the withdrawal will total ($)290. Withdrawal requests made for less than the bonus received will be denied.
Only players who have registered a Real Money Account are eligible to receive Promotions. Only one Real Money Account per player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any bonuses or winnings, all withdrawals will be cancelled and the player risks having their accounts closed.
If one of the accounts in your household or family has a bonus restriction, the same restrictions apply to any other account of yours and/or your family’s.
Each promotional offer is available only once per person, family, household address, email address, credit card number, and environment where computers are shared (coffee shop, university, fraternity, school, public library, workplace, etc.)
Bonuses may be refused at the discretion of the management if abuse is suspected. All withdrawals will be audited and refused where there is suspected fraud.
All promotional offers and bonuses can only be redeemed when there is not an existing account balance and there are no pending withdrawals.
Unless otherwise stated, a promotion cannot be used in conjunction with any other promotional offer and all promotional offers are only available to those players to whom the offer was issued directly by the Casino. Promotional offers by email are for the intended recipient only and cannot be transferred.
When using a deposit bonus, any withdrawal request must exceed the sum of the deposit and the deposit bonus. E.g. If the Player deposits $100 and receives a $100 bonus, the withdrawal request must exceed $200 AND meet minimum casino withdrawal requirements.
Wagering on Roulette, Craps, Baccarat, Pai Gow Poker, Pontoon 21, War, Sic Bo, and/or 'Shooting games' -e.g. Fish Catch is not allowed with any deposit bonus unless specifically stated in the match bonus rules. If an excluded game is played before completion of wagering requirements, the Casino reserves the right to void all funds.

Comp Points Terms

Comp points are accrued while playing certain games at the Casino.
You may not accrue Comp Points while using a no deposit bonus or playing games using previously redeemed Comp Points.
100 Comp Points have a value of $1.00, 1 comp point = 1 cent.
The minimum number of comp points that you may redeem is 1000 ($10) and the maximum you may redeem daily is 20,000 ($200).
Comp points may be redeemed only one time per day.
To be eligible to redeem your comp points, your playable balance must be less than $5, there can not be any pending withdrawals and no active coupons in play.
Except for listed restricted games, the wagering requirement on all Comp Points is as follows: 30 times playthrough requirement for Pokies, Keno, Bonus Bingo and Scratch Cards; and 60 times playthrough requirement for Table Games and Video Poker.
Comp Points cannot be used in Roulette, Craps, Baccarat, Pai Gow Poker, Pontoon 21, War, Sic Bo, and/or 'Shooting games' -e.g. Fish Catch.
Comp Points come with 1-time maximum withdrawal limit and a $100 minimum withdrawal.

Weekly Cashback

Weekly cash back is automatically credited on or before Tuesday 00.01 AWST (UTC +8) for all eligible accounts with no pending withdrawals, no approved withdrawals over previous 7 days and a balance less than $5.
Weekly cash back will not be manually reviewed or manually credited until after the time per #1 has passed.
Weekly cash back is calculated on all deposits (minimum $50) made over the previous 7 days, Monday - Sunday.
Weekly cash back comes with 30 times wagering for Slots, Keno, Scratch Cards, Bingo and 60 times wagering for Table Games and Video Poker.
Weekly cash back may not be used on the following excluded games: Blackjack, Baccarat, Craps, Roulette, Pontoon 21, Pai Gow Poker, Sic Bo, War, and/or ‘Shooting games’ -e.g. Fish Catch.
Unless specifically stated otherwise, weekly cash back comes with 2 times maximum allowed withdrawal (minimum $100).
If a deposit is made on top of weekly cash back this is considered mixing funds and the rules of weekly insurance apply; if you want funds removed, contact us immediately for adjustment before playing.
If you were entitled to weekly cash back but it was not credited, you must contact us before the end of the week (Friday) and request manual credit; failure to do so is considered forfeiture and weekly cash back will not be credited retroactively thereafter.

Monthly Cashback (For VIP players only)

The Monthly Cashback bonus comes with a 30 times playthrough requirement for Slots, Keno, Scratch Cards, and Bingo. wager requirements, 60 times playthrough requirement for Table Games and Video Poker; and excludes play in Blackjack, Baccarat, Craps, Roulette, Pontoon 21, Pai Gow Poker, Sic Bo, War, and/or 'Shooting games' -e.g. Fish Catch.
The Cashback will be credited within the first three (3) days of the following month. Except if the 1st falls on a Monday. For all players with no pending withdrawals, no withdrawals over the previous month, and a balance under ($)00.
The Monthly Cashback is calculated on net deposits (minimum (of $)50) which were made over the previous month.
Unless specifically stated otherwise, the Monthly Cashback bonus comes with (1) time maximum allowed withdrawal (minimum ($)100).
The Monthly Cashback will be credited even if you have an existing balance. If so, the Monthly Cashback will be treated as winnings and any other current bonus rules applicable to your account will still apply.

Free Roll Tournaments

Free Roll Tournaments are Tournaments which do not require that players pay a registration fee.
Prizes won in a Free Roll Tournament are added to cash balances and may be withdrawn from the casino subject to 1X PT and 1X MCO requirement.
Any winnings from Free Roll Slot Tournaments may be used to play in real money casino games. These winnings are subject to a minimum withdrawal amount of $100 and a maximum withdrawal amount of $1,000.
Players must have at least 1 deposit between multiple free roll tournaments to be eligible to withdraw.

Review of Withdrawal Requests

All withdrawal requests must first be reviewed and approved by the Casino before being sent for payment.
Withdrawal requests will not be reviewed in the absence of payment details or documents. The casino strongly suggests account verification (documents) and approved payment details be on file before making a withdrawal request.
In the absence of finalizing required identification or payment details within three business days of requesting a withdrawal, all withdrawals will be denied. It is the player’s responsibility to work closely with our Documents and Payments Department to expedite this step. Any delays experienced does not constitute an extension on payout time frames.
VIP4 and VIP5 players may request up to $10,000 (in increments of $2500) per rolling seven day calendar period. All requests will be reviewed within five business days of the requested date.
All other players may request up to $5,000 (in increments of $2500) per rolling seven day calendar period. All requests will be reviewed within five business days of the requested date.
An approved "Manager Withdrawal" represents a portion of your balance that was removed because it was not eligible for withdrawal. This amount could be Bonus funds (which are non-cashable) or because you have exceeded the Maximum Withdrawal Amount on your last bonus, with excess funds removed.
Upon requesting a withdrawal, a verification deposit maybe required, if the customer doesn't have a prior deposit.

Payments

All payment methods are subject to review and the casino reserves the right to reject non viable payment methods due to third party limitations. In the case a payment method is rejected, an alternative method will be offered.
Approved amounts will be processed in 7 business days of approval.

Processing Fees and Limitations

All withdrawals have a processing fee of up to ($)40, depending on the payment processor and/or withdrawal amount.
Due to 3rd party processing limitations or policies, the withdrawal amount paid or processed to players on a weekly or monthly basis may vary.
When requesting multiple withdrawals, the Casino reserves the right to combine total withdrawals requested into as few requests as possible to make payments faster, and up to the maximum allowed amount to be paid per week.
Please be aware since this is an international transaction, your bank and/or other banks involved may charge additional currency conversion and processing fees.